Privacy Policy

Last Updated: 29 April 2025

1. Introduction

At Skilful Writers, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.
Processing: Any operation on Personal Data, whether automated or not.
Data Controller: Skilful Writers, determining the purposes and means of processing.
Data Processor: Third-party entities processing data on our behalf.

3. Information We Collect

Account Information: Name, email, institution, academic level.
Payment Details: Billing address, transaction records.
Usage Data: IP address, browser type, pages visited, cookies.
Communications: Messages, feedback, support requests.

4. How We Collect Your Data

Directly: When you sign up, place an order, or contact support.
Automatically: Through cookies, analytics tools, and server logs.
From Third Parties: Payment processors and service integrations.

5. Use of Your Data

We use your Personal Data to:

Provide and maintain our services.
Process payments and prevent fraud.
Improve user experience and conduct analytics.
Communicate updates, promotions, and support.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize content, analyze site traffic, and provide social media features. You can manage cookie preferences through your browser settings.

7. Third-Party Services

We may share data with trusted service providers (e.g., payment gateways, analytics) under data processing agreements to ensure compliance with the Kenya Data Protection Act, 2019.

8. Data Retention

We retain Personal Data only as long as necessary for the purposes outlined, or as required by law (e.g., tax and accounting regulations).

9. Your Rights

Access: Request a copy of your Personal Data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion, subject to legal obligations.
Restriction: Limit processing under certain conditions.
Objection: Object to processing for direct marketing.
Portability: Receive your data in a structured format.

10. Data Security

We implement technical and organizational measures—encryption, access controls, regular audits—to protect your data against unauthorized access, alteration, or loss.

11. Minors

Our services are not offered to individuals under 16 without parental consent. We do not knowingly collect data from minors.

12. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you by posting the new policy on our site with a revised “Last Updated” date.